Discover how employees experience digital working within your city
With a short, standardised questionnaire, the Digital City Monitor maps five topics: the digital work environment, working digitally with information, digital change, new digital opportunities and digital service delivery to residents and businesses.
This shows you what helps employees in their daily work, where they experience digital obstacles and which improvements can deliver the most value for employees, residents and businesses.
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Short answers to the questions cities ask most often.
A standardised measurement instrument and national benchmark by Yorizon B.V. that shows Dutch cities how employees experience digital working.
For Dutch cities of every size that want to improve in a targeted way.
Five dimensions of digital working, combined into one overall score.
An overall score, five dimension scores, the main reasons for improvement and a results dashboard.
Participation is anonymous and no personal data of employees is needed.
Request a quote or sign up your city.
Digitalisation affects almost every municipal process, but general employee surveys usually do not show where employees are digitally supported or where they are held back.
The Digital City Monitor specifically maps how employees experience their digital work environment, information provision, digital changes, new digital opportunities and service delivery to residents and businesses.
"Developed in collaboration with cities."
The results help your city to:
make digital bottlenecks and their underlying causes visible;
better prioritise investments in systems, information provision and support;
guide employees more effectively through digital changes and innovation;
further improve digital service delivery to residents and businesses;
let departments work on improvements from one shared picture;
compare results with other participating cities.*
This means the monitor offers not just a score, but concrete starting points for policy, priorities and improvement actions.
Compact, ready to use and based on more than 15 years of experience with employee and experience research.
*Comparison with other cities is optionally available once at least 20 cities participate in the benchmark.
Quickly map out, without complex setup, how employees experience digital working within your city.
Choose a measurement period and get access to the standardised questionnaire. No extensive setup or supply of employee data is needed.
Distribute the questionnaire link among employees. They anonymously share their experience with the digital work environment, information, change, innovation and digital service delivery.
View the scores and main reasons for improvement in a clear dashboard. Optionally compare the results with other cities as soon as sufficient benchmark data is available.
Use the results to set priorities and make targeted improvements. With a separate follow-up measurement you can later make visible how employee experiences have developed.
Do you have questions about running the monitor within your city? We are happy to think along with you.
The Digital City Monitor measures five aspects of digitalisation as employees experience them in their daily work. The scores on these dimensions together form one overall score for the city’s experienced digital maturity.
The overall score shows the extent to which the digital organisation supports employees to work pleasantly and effectively and contributes to good municipal service delivery — both digitally and through other channels.
To what extent do digital tools fit the work, function reliably and do employees get good help when something does not work?
To what extent can employees easily find the right information, trust it and work with it securely and carefully?
To what extent do employees understand digital changes, can they contribute their experience and do they receive enough time, explanation and support?
To what extent do employees understand what the city wants to achieve with new digital opportunities, do they know the frameworks and do they get room to experiment responsibly?
To what extent do digital tools help employees serve residents and businesses well and are bottlenecks in digital service delivery actually addressed?
Together, the five dimensions give an integral picture of experienced digital maturity. A strong digital foundation contributes to:
The outcomes may prompt a closer look at underlying topics such as leadership and governance, data and information quality, privacy and security, ethics, ownership and continuous improvement.
One overall index and five dimension score cards. Click a dimension for the underlying statements and possible reasons.
The overall score shows how well the digital organisation supports employees to work pleasantly and effectively.
To what extent do digital tools fit the work, function reliably and do employees get good help when something does not work?
To what extent can employees easily find the right information, trust it and work with it securely and carefully?
To what extent do employees understand digital changes, can they contribute their experience and do they receive enough time, explanation and support?
To what extent do employees understand what the city wants to achieve with new digital opportunities, do they know the frameworks and do they get room to experiment responsibly?
To what extent do digital tools help employees serve residents and businesses well and are bottlenecks in digital service delivery actually addressed?
The scores shown are fictitious examples for illustration.
With 2 open questions, employees can give compliments and share the most important point for improvement.
What compliments would you like to give about digitalisation within the city?
Which digitalisation improvements should the city tackle first, in your view?
Compare your Digital City Score and the five dimensions with other cities of a comparable size.
The benchmark is built from aggregated, anonymised results of participating cities, compared by city size.
Digital City Score
Another 6 points to the top 25%
All benchmark results are processed only in aggregate and anonymised form; results cannot be traced back to individual cities or employees.
See where your city leads and where the greatest room for improvement lies.
Benchmark
72
Your score
68
-4 points
Below benchmark
Benchmark
63
Your score
59
-4 points
Below benchmark
Benchmark
67
Your score
64
-3 points
Below benchmark
Benchmark
70
Your score
74
+4 points
Stronger than benchmark
Benchmark
76
Your score
81
+5 points
Stronger than benchmark
Your city scores 7 points above the benchmark. Digital work environment offers the greatest improvement opportunity, while Digital service delivery performs relatively strongly.
Curious what participation costs for your city? Receive a proposal based on your city size.
You receive a ready-to-use link to the Digital City Monitor. You decide when and how to share it with employees. We take care of the secure measurement environment, processing, analysis and benchmark.
Names, email addresses and other personal data of employees are not needed.
Decide over which period you want to collect responses.
Share the link in one go or in phases among employees.
Follow the response and afterwards view the scores, improvement points and benchmark.
Share the questionnaire within a defined period among all employees. This creates a clear snapshot of the work environment.
Let different groups or employees take part at suitable moments. All responses within the chosen measurement period are combined into one overall picture.
Phased participation is not a trend measurement. The answers are processed as one measurement within the chosen period.
You do not need to supply employee data or carry out extensive configuration. Choose your measurement period, share the link and we take care of the rest.
The Digital City Monitor is developed and managed by Yorizon. For the research we use professional, ISO 27001-certified tooling.
No names, email addresses or other employee data are needed.
ISO 27001-certified tooling
The measurement environment meets an internationally recognised standard for information security.
Data storage in the Netherlands
Research data is stored on servers in the Netherlands.
GDPR-compliant processing
Data is processed carefully and in accordance with European privacy legislation.
Anonymous participation
Employees take part without a name, email address or personal account.
Non-traceable reports
Results are only reported at group level and cannot be traced back to individual employees.
The Digital City Monitor makes visible what helps employees in digital working, where they experience obstacles and which parts of digitalisation have the most improvement potential. This gives your city a well-founded starting point for targeted choices and investments.
Would you like to explore or actually improve a topic further? Specialist companies within our group can support with advice, temporary expertise, recruitment or in-depth research. The form of support always matches the issues that emerge from the monitor.
The Digital City Monitor independently provides insight into the experienced digital maturity of your city. You receive an overall score, scores on five dimensions and insight into the key underlying improvement reasons.
When sufficient data is available, you can optionally compare the results with other cities. Additional services are not mandatory and are only deployed when your city needs them.
Digital City Monitor
Map how employees experience the digital work environment, information, change, innovation and digital service delivery.
Scores, benchmark and deepening
Discover where digital working is well supported, where employees experience friction and which causes are mentioned most often. Optionally compare the results with other cities once sufficient benchmark data is available.
Targeted support
Determine which topics deserve priority and choose the expertise and form of support that fit the issue and the city.
Make progress visible
Carry out a separate follow-up measurement at a later moment and make visible how experiences and scores have developed.
Not a standard improvement programme, but a targeted approach based on what employees actually experience in their daily work.
Depending on the outcomes and the needs of your city, follow-up support can take different forms.
Translate the results into a clear digital course, concrete priorities and an executable improvement plan.
Bring in temporarily experienced professionals to lead digital improvements, add capacity or safeguard continuity.
Find permanent professionals with the knowledge and experience needed to sustainably advance the digital development of the city.
Explore specific causes, processes, target groups or parts of the organisation further with additional analyses, interviews and custom research.
The outcomes of the monitor can be linked to expertise that matches the five measured dimensions.
Improve digital tools, applications, connections and support based on the daily experiences of employees.
Improve the findability, quality and secure use of information and data within the city organisation.
Ensure that employees understand changes, are involved in time and can actually apply new digital ways of working.
Develop clear ambitions and frameworks for new technology and create room to experiment and learn responsibly.
Improve digital processes and solutions that help employees serve residents and businesses well, also when service delivery takes place through other channels.
Discuss which results need deepening and which form of support best fits the ambitions and situation of your city.
Transparently priced, ready to use and fully taken care of
Map in one measurement how employees experience digital working within your city. You receive an overall score, scores on five dimensions, insight into the main improvement reasons and an interactive results dashboard.
The investment depends on the number of employees that can take part in the monitor. This way every city pays a fitting price for the size of the measurement.
Digital City Monitor
From €6,000
Excluding VAT · per city · per measurement
The from-price applies to cities with up to 500 employees. The exact investment depends on the total number of employees that can take part in the monitor.
You will receive a fitting quote within two working days. Requesting is without obligation.
The price is determined by the number of employees eligible to take part. The number of employees who actually complete the questionnaire does not affect the price.
Fewer than 500 employees
From €6,000
A standardised questionnaire with 15 core statements, an overall score, five dimensions and in-depth answer options.
A professional online questionnaire that requires no names, email addresses or other personal data from employees.
One questionnaire link that you can share at a joint moment or in phases within the agreed measurement period.
Direct insight into the overall score, five dimensions, underlying statements and main improvement reasons.
Optionally compare your results with other participating cities once sufficient reliable benchmark data is available.
A clear standard report, a kick-off meeting and a discussion of the main results and points for attention.
Professional management of the measurement environment, research data and technical facilities during the monitor.
The monitor runs on the current questionnaire, calculation methodology and available municipal benchmark data.
You can share the questionnaire all at once or in phases among employees. All responses within the agreed measurement period are combined into one result. Phased distribution is not a trend measurement.
If you want to make progress over time visible, a separate follow-up measurement is needed at a later moment.
One measurement model for the digital development of cities
The Digital City Monitor was developed by Yorizon BV, a Dutch research agency with more than fifteen years of experience in employee experience and experience research. This research experience, together with knowledge from municipal practice, has been brought together in one standardised measurement model for the experienced digital maturity of cities.
The monitor brings five parts together: the digital work environment, information and secure digital working, digital change, digital innovation and digital service delivery to residents and businesses. This creates one integral picture of what helps employees in their daily work, where they experience obstacles and which improvements deserve priority.
Within our group, specialised companies have expertise that matches these topics. They can additionally support cities with consultancy, interim management, recruitment and in-depth or custom research.
This is why the Digital City Monitor goes beyond measurement alone. The monitor makes improvement opportunities visible and offers a well-founded starting point for deploying fitting expertise.
Discover how specialist expertise can help translate the insights from the Digital City Monitor into concrete improvements.
Expertise in digital tools, applications, connections and support that employees need to work pleasantly and effectively.
Support in improving the findability, quality, security and responsible use of information and data.
Guidance during digital changes, so that employees are involved in time, understand new ways of working and can actually apply them.
Expertise in purposefully, safely and responsibly applying new digital opportunities, including artificial intelligence.
Support in improving digital processes and solutions for residents and businesses, and the way these support the work of employees.
The Digital City Monitor brings these topics together in one compact and standardised measurement model for cities.
Factual answers about the monitor, the benchmark and participation.
The Digital City Monitor is a standardised measurement instrument and national benchmark that shows Dutch cities how employees experience digital working. The monitor is a service of Yorizon B.V.
The monitor suits Dutch cities of every size. The investment is tailored to the number of employees that can take part in the monitor.
Five dimensions: the digital work environment, information and secure digital working, digital change, digital innovation and digital service delivery to residents and businesses. One open question adds further context. Together the scores form one overall score.
Results are compared with other participating cities. A benchmark becomes available once at least 20 cities take part. All benchmark data is processed in aggregated and anonymised form.
Yes. Employees take part without a name, email address or personal account. Results are only reported at group level and cannot be traced back to individual employees.
An overall score, scores on five dimensions, insight into the main reasons for improvement, a standard report with a kick-off meeting and an interactive results dashboard.
Through the quote form on this website. You receive a fitting quote within two working days. Requesting is without obligation.
Through the sign-up form on this website. After signing up we contact you personally to formally confirm participation and the administrative details.
Request a fitting quote or discuss the possibilities without obligation.
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